return

At Hobbyline (accessible via Hobbyline.shop), operated by ADAM JULIEN MARC CHIGNARD, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase of trading cards and collectible items. If you need to return or exchange an item, we are here to help.
1. 30-Day Return Window
We accept returns up to 30 days after you receive your item. To be eligible for a return:
• Your item must be in the same condition that you received it: unopened, factory-sealed, unused, and in its original packaging.
• Due to the collectible nature of sports and gaming trading cards (such as Pokémon, Panini, and single cards), opened or tampered product packs/boxes cannot be accepted for return.
• You must provide a receipt or proof of purchase.
2. Free Returns & Shipping Labels
• Return Shipping Fee: Return shipping is completely FREE. We cover all costs associated with returning eligible items.
• How to Get Your Return Label: Once your return request is approved, we will send you a pre-paid return shipping label via email. You can simply download and print the label at home, attach it to your package, and drop it off at the designated carrier location.
3. Return Process (Step-by-Step)
To initiate a return, please follow these simple steps:
1. Contact Support: Email us at support@hobbyline.shop with your order number, details of the item you wish to return, and the reason for the return.
2. Receive Your Label: Upon approval, we will email you a printable pre-paid return shipping label along with instructions on where to send your package.
3. Ship the Item: Securely pack the item in its original condition and attach the printed return label.
4. Processing Time: Once we receive your returned item at our location, our team will inspect it and process your return within 7 business days.
Note: Packages sent back to us without first requesting a return will not be accepted.
4. Exchanges
We accept exchanges! If you wish to exchange an item (for example, for a different trading card product or set), please contact us at support@hobbyline.shop. Once the returned item is received and inspected, we will dispatch your replacement item at no extra shipping cost to you.
5. Refund Method & Processing Time
• Once your return is received, inspected, and approved, your refund will be issued back to your original payment method (processed securely via Shopify Payments).
• The refund processing time on our end takes up to 7 business days.
• Please note that it may take additional time for your bank or credit card company to post the refund to your account.
6. Damaged, Wrong, or Defective Items
Please inspect your order upon arrival. If the item is defective, damaged in transit, or if you received the wrong item, please contact us immediately at support@hobbyline.shop so that we can evaluate the issue and make it right right away.
7. Contact Us
For any return or refund questions, please feel free to contact us:
• Trade Name: Hobbyline
• Store URL: https://hobbyline.shop
• Business Owner: ADAM JULIEN MARC CHIGNARD
• Business Address: 9BIS Boulevard Ledru Rollin, Clermont-l'Hérault, 34800, France
• Customer Support Email: support@hobbyline.shop
• Support Hours: Monday – Saturday (France Time / CET)